Privacy policy
Last updated: 20 November 2026
This policy explains how Dom Panino collects, uses and looks after your personal information. Personal information is anything that identifies you, like your name, email or phone number. We handle it in line with the Australian Privacy Principles in the Privacy Act 1988.
Who we are: Dom Panino, 122 Marion Street, Leichhardt NSW 2040. Email info@dompanino.com.au or call 0450 441 345.
Our two websites: This one policy covers our main website, dompanino.com.au, and our catering ordering site, catering.dompanino.com.au. Dom Panino runs both.
WHAT WE COLLECT
When you order catering: Your name, company, work email, mobile, delivery address, delivery date and time, and what you order. You pay by card through Square. Your card details go straight to Square, and we never see or keep your full card number.
When you send an enquiry or a message: Your name, email, phone or mobile, and what you tell us. For a Dom Panino Live quote, that includes your event date, number of guests and suburb.
When you use our catering chat: Your name, email, phone, the date you need, your order, your delivery address and anything else you type in, such as allergies.
When you apply for a job: Your name, email, mobile, the role you want, when you can work, your resume and anything else you send us.
Allergies and dietary needs: If you tell us about an allergy or a dietary need, that is health information. We only collect it when you choose to give it, and we only use it to make your food safely.
When you visit our websites: Cookies and similar tools record things like the pages you look at, how you found us (for example, which ad you clicked), your browser and device, and your rough location based on your internet connection.
When you arrive from an ad: On the catering site, we save which ad or link brought you there with your order or enquiry. This shows us which ads lead to real orders.
Staying anonymous: You can browse our websites, and ask us general questions by phone, without telling us who you are. To take an order, deliver it or reply to you, we need your name and contact details.
HOW WE USE IT
Your order: To make, deliver and confirm your order, and to send your tax invoice.
Delivery price: To check your delivery address with Google Maps and work out the delivery fee from its distance to our shop.
Your first order: Our checkout automatically compares your email, mobile and company with past orders to see if this is your first order and gets free delivery. If you think it got this wrong, contact us and a person will check it.
Your questions: To reply to your enquiry or message, and to send you a quote.
Job applications: To consider you for a job and to contact you about it.
Improving our websites: To see how people use our websites so we can make them better.
Our ads: To measure and improve our ads on Facebook, Instagram and Google, and to show our ads to people who have visited our websites.
Marketing emails and SMS: We only send you offers or news by email or SMS if you have agreed to it. Every message tells you how to unsubscribe, and we stop when you ask.
What we never do: We don't sell your personal information.
WHO WE SHARE IT WITH
We only share your information with businesses that help us run Dom Panino, and only what they need to do their job.
Square: Takes card payments for catering orders, and runs our online ordering for pickup. Square's privacy policy covers what you give it.
Uber Eats: Delivery orders from our menu are placed on Uber Eats, and Uber's privacy notice covers them. Many catering orders are also delivered by an Uber driver, who gets what they need to deliver, such as the address and a contact name.
Our website developer and host: They build and look after our websites, which store catering orders and form messages. The catering site runs on WordPress with WooCommerce.
Google: Google Analytics measures how people use our websites. Google Ads measures our Google ads. Google Maps finds your address on the catering site and shows our map on the Visit Us page.
Meta (Facebook and Instagram): The Meta pixel measures our ads. When you order or send an enquiry on the catering site, we also send Meta a scrambled (hashed) copy of your email and phone number, so it can tell us whether our ads worked. We don't send Meta your email or phone number in plain form.
Our catering chat provider: The “Order catering here” chat on our website is run by an outside provider. It receives what you type into the chat.
Email and SMS services: They send your order confirmations, the order alerts we get, and marketing messages if you have agreed to them.
Our marketing agency: Runs our ads and looks at our website reports.
When the law requires it: We share information if a law or a court requires it.
INFORMATION SENT OUTSIDE AUSTRALIA
Where it goes: Some of these businesses store or handle information outside Australia, including in the United States. This includes Google, Meta, Square and Uber. We use well-known providers that publish how they protect personal information.
COOKIES AND ANALYTICS
What cookies are: Cookies are small files a website saves in your browser. Some help the site work, like keeping your order in the cart on the catering site. Others measure visits and ads.
The ones we use: Google Analytics, the Google Ads tag and the Meta pixel, plus the cookies our websites need to work.
Your choices: You can block or delete cookies in your browser settings. If you block them all, the catering checkout may not work. To turn off Google Analytics, use Google's opt-out add-on (https://tools.google.com/dlpage/gaoptout). To choose the ads Google shows you, use My Ad Center (https://myadcenter.google.com). For Facebook and Instagram, go to Ad preferences in your account settings.
HOW WE KEEP IT SAFE
Security: We take reasonable steps to protect your information from loss, misuse and unauthorised access. Our websites use secure connections, only people who need your details can see them, and Square handles card payments.
How long we keep it: We keep your information only as long as we need it. We keep order and tax records for as long as the law requires. After that, we delete it or remove anything that identifies you.
SEE OR CORRECT YOUR INFORMATION
Ask us: Email info@dompanino.com.au to see the personal information we hold about you, or to fix anything that is wrong or out of date. It costs nothing to ask.
What happens next: We may need to check who you are first. We aim to reply within 30 days. If we can't give you access or make a change, we'll tell you why in writing and how to complain.
COMPLAINTS
Tell us first: If you think we have mishandled your personal information, email info@dompanino.com.au and tell us what happened. We aim to reply within 30 days.
If you're not happy with our answer: You can complain to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or 1300 363 992.
CHANGES AND CONTACT
Changes: We may update this policy. The newest version is always on this page, with the date it was last updated at the top.
Contact us: Dom Panino, 122 Marion Street, Leichhardt NSW 2040. Email info@dompanino.com.au or call 0450 441 345.